Who’s listening? Take care with conference call security

David Pollino
Posted by David Pollino

If you were having a sensitive conversation and someone you didn’t know walked in, would you continue the conversation? Probably not. Would you feel the same if someone was eavesdropping on your call? What about using your conference-line account to make calls without your knowledge?

Young businessman sitting in sunny room near a bank of windows, listening to a conference call using earbuds while also looking at his laptop. Or is he eavesdropping?Business conference calls frequently contain confidential and sensitive information. If fraudsters can intercept your calls, they can use this information in a variety of ways, including perhaps obtaining sufficient information to gain access to your network, which could result in data breaches and other security incidents. Such incidents could negatively affect your business’s reputation, operations, employees, and customers.

That’s why it’s important to be vigilant in protecting information through conference calls in the workplace. These tips can help keep your information secure:

  • Do not share your leader PIN. Don’t provide it in your meeting invites or share online on other sites, such as Google calendar. Immediately change the PIN for your conference-line bridge if it has been shared in the past.
  • Be careful with back-to-back meetings. End each call, or use unique PINs for meetings to avoid eavesdropping or unintended sharing of sensitive information.
  • Monitor your bridge usage. Verify users, look for high spikes in usage, and document phone numbers connecting to your calls.

You should also regularly change your leader PIN, as you would with other passwords. Depending on your provider, you may also have the ability to screen call participants which can help you stay more secure.

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  • Anonymous says:

    As a Committee Secretary, I made it as my best practice, to review all the regular invitees and guests with my Meeting Chair for our committees, and if we’ve had members who are no longer involved in the committee or had separated from the Bank, I put in a request to change the Conference ID and generate a brand new meeting invite. Performing this annual exercise (or as needed) decreases the chances of people joining in and listening in on sensitive materials when they are no longer approved participants for that committee.

    Reply | 3 years ago

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